Prior to purchase of this Canon MP830 Multifunction Printer, it was reasonably expected that if the machine were to print black text it would use the black ink, and if it were to print colour it would use the colour ink. Not so, in fact when the machine is used for printing predominantly black text it actually uses more colour ink than it does black ink as the above 15 empty ink cartridges, and cost per print shows.

By reason of the $5-72 cost per colour print in the factual circumstances as calculated above, Canon's representation of "COST-EFFICIENT PRINTING" and representations as set out in Canon's Ink Yield per cartridge SPECIFICATIONS (i.e. "borderless 6" x 4" photo: CLI-8C - approx. 390, CLI-8M - approx. 250, CLI-8Y - approx. 280, CLI-8Bk - approx. 1100"), are clearly false.

Complaint to Canon was first made in the fifth month after purchase induced by the false representations, which was first ignored by Canon for almost 2 months and then met with considerable procrastination, delay and bogus excuses by Canon culminating in Canon's refusal to take the machine back and refund its purchase price despite the purchaser making an offer to put the refund towards a Canon multifunction laser machine.

Verbal statements by Canon and its local technician during the complaint process revealed, that the excess ink usage experienced was "normal" because of automated printhead cleaning processes. Those verbal statements have been effectively confirmed by Canon in writing.

By reason of the false representations and the "normal" assertions, the publisher of this website alleges that in the circumstances of Canon's knowledge of the falsities, its conduct can be well described as Inkjet Fraud.

After further complaint to Canon that its excuses were unacceptable, Canon has now resorted to telling absolute lies (in writing), in an attempt to falsely substantiate its position. Those lies were that the local technician replaced one faulty ink cartridge which was responsible for a substantial amount of the excess ink usage. The local technician has since confirmed this to be untrue in that there was no faulty ink cartridge responsible for excess ink usage and that no cartridge was replaced for the stated reason.

Here is a FINAL LETTER FAXED TO CANON dated 20 Sept 07 (PDF) detailing the Canon lies. The letter remains unanswered and the machine continues to guzzle ink which must end up in some sort of internal dump tank in the machine, and Canon sees fit to fax the publisher of this website its bully boy threats courtesy of its *Customer Care* department.

The Statement of Claim to be filed in Federal Magistrates Court will seek appropriate orders for remedies, damages, declarations and costs. Aggravated damages will also be claimed against Canon regarding the alleged lying and bogus excuses causing further and continued aggravation, expense and wasted time. ["Award of damages for vexation and aggravated damages pursuant to s87. Held: Could be awarded" - Collings Construction Co Pty Ltd Anor v ACCC...[1998] NSWSC 32 (Full Court)]

The matter will predominantly be filed under misleading or deceptive conduct provisions of section 52 of the Commonwealth Trade Practices Act 1974 (TPA) and the implied undertakings as to quality or fitness provisions, of section 71 of the TPA. And to the extent of being locked in to buying excessive and expensive Canon genuine ink cartridges for the remaining life of the machine, the unconscionable conduct in business transactions provisions, of section 51AC of the TPA.

This website at www.InkjetFraud.com is published
by Gordon Craven
PO Box 125, TEWANTIN 4565 QUEENSLAND AUSTRALIA

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CONTACT / FEEDBACK / RIGHT OF REPLY
COMMENTS RECEIVED - updated 30 June 2008